Strategic decision making linked to the development of intermodal transport terminals is marked by high complexity. Terminal operators need to cope with uncertainties and potential cascading impacts of decisions which were taken a long time ago. The aim of this paper is to present a generic System Dynamics (SD) model of a terminal’s operational performance. SD is used to capture a holistic view on a dynamic system, which is characterized by complex feedback structures, nonlinear processes, uncertainties and time delays. After introducing the qualitative Causal Loop Diagram (CLD), the underlying hypotheses are transposed into a quantitative Stock-and-Flow (S&F) model. The main components and its input data are explained. The generic model can be used as a decision support tool to bridge the gap from a detailed view to an understanding of longterm consequences. It offers multiple areas of application, which are briefly discussed.