1. Proceedings
  2. I3M
  3. 2020
  4. MAS
  5. 10.46354/i3m.2020.mas.003

Discrete event simulation applied to the software testing in a bank

  • a Martina Kuncova , 
  • b Kristian Janitor
  • a,b University of Economics Prague, F.of Informatics and Statistics, Dpt. Of Econometrics, W.Churchill S.4, Prague 3, 13067, Czech Republic
Cite as
Kuncova M., Janitor K. (2020). Discrete event simulation applied to the software testing in a bank. Proceedings of the 19th International Conference on Modeling & Applied Simulation (MAS 2020), pp. 19-25. DOI: https://doi.org/10.46354/i3m.2020.mas.003

Abstract

In a bank or a similar organization offering e-services, there is constant pressure to innovate existing products, create new services or implement regulatory requirements. Each delivered software should be tested to detect and remedy supply deficiencies. The aim of the paper is to describe the software testing process in a bank and afterwards prepare the simulation model, based on real data, to estimate the appropriate number of human resources during the given process and to suggest changes in the process leading to higher efficiency. SIMUL8 software, as one of the discrete event simulation software type, was chosen for modelling and simulation purposes. The result showed not only the recommended number of employees but also the necessity of the changes in the process itself.

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